We are here to help.
Find a quick answer below, or write to us if something is not working as expected. Please do not include journal content in an email unless it is necessary to explain the issue.
We only need the minimum details required to investigate an account or technical issue.
For most issues, updating Daylore and restarting the app is the fastest first step.
If the answer is not here, email us with a short description and your app version.
Getting started
Daylore is a private place for quick notes, photos, and voice notes. Start with one small moment. Over time, Daylore helps you return to your own memories and patterns.
I cannot sign in
Check that you are using the same sign-in method and email address you used when creating your account. If a verification email does not arrive, check your spam folder and try again after a few minutes. If you are still blocked, contact support with the email address you used to sign in.
My notes, photos, or voice recordings are missing
First, make sure you are signed in to the intended Daylore account and have an internet connection. Avoid deleting and reinstalling the app before contacting us, especially if you have unsynced entries. Email support with the approximate date of the missing item and your device model.
Subscriptions and Daylore Pro
Subscriptions purchased through Apple are managed in your Apple ID subscription settings. If a Pro feature does not unlock after a purchase, restart Daylore and use the restore-purchases option if it is available. Contact support with your purchase date if the issue continues.
Privacy, data export, and account deletion
You can request access to, export of, or deletion of your account data by contacting us. For privacy details, read the Privacy Policy. Do not send passwords, one-time verification codes, or full journal entries by email.
Apple Health and connected services
Apple Health and other connected services are optional. You can disconnect them in the app or revoke access from the relevant device or service settings. Removing access stops future imports; it does not automatically remove entries already saved in Daylore.
Contact support
For the quickest investigation, include your device model, operating system version, Daylore app version, and a short description of what happened. Screenshots are helpful when they do not reveal private journal content.